Kritvia for shop

Customers get quick answers about products, stock and prices from your rate card, credit customers get polite payment reminders, and pleased customers are asked for a Google review.

Pick this at sign-up

1. Start your free trial at app.sitelytc.com (see Set up your business, step by step for sign-up).
2. Type your business name.
3. Pick the Shop or e-commerce card and click Continue.

What switches on

• Inbox assistant: answers product, stock, delivery and payment questions. It never promises a refund; it says the team will confirm.
• Lead triage & proposals: prices bulk enquiries from your rate card.
• Google reviews: drafts replies and asks pleased customers for a review.
• Payment reminders: reminds credit customers about what they owe.
• Kritvia assistant.

Then choose Autopilot (agents reply, remind and follow up by themselves; money, complaints and orders still come to you) or I'll approve everything, and click Finish setup.

Set up

1. Rate card: your products and services with prices; Add from a menu or price list reads a price list photo, PDF or spreadsheet.
2. Getting paid (Settings → Connectors → Getting paid): enter your UPI ID so every invoice gets a payment page.
3. Invoices → Add invoice for each customer who buys on credit: amount and due date. Each gets a payment page to share.
4. Connect WhatsApp (Settings → Connectors → WhatsApp Business): log in with Facebook and pick your number; the WhatsApp Business app keeps working on your phone.
5. Set up your phone and invite your team as in the general guide.

Every day

• Invoices shows what's unpaid and overdue; reminders go out after your yes (the first two by themselves with autopilot, from Starter).
• Money shows who owes you and for how long.
• Reviews shows new Google reviews with a reply drafted.

Which plan you need

Invoices, reminders and reviews on every plan; WhatsApp and Razorpay from Starter.