Cancellation, Refund and Delivery Policy
Last updated 6 October 2026
This policy explains how you can cancel a paid Kritvia plan, when we give refunds, and how Kritvia is delivered. It is part of our Terms of Service; if the two ever differ, the Terms apply. Kritvia is provided by Sitelytc Digital Media Private Limited (details at the foot of this page).
1. Free trial
The 15-day free trial costs nothing and needs no card, so there is nothing to cancel or refund. If online payment isn't open yet when your trial would end, it continues until 3 days after it opens. When the trial ends, your organisation becomes read-only until you choose a plan: you can still see, export and delete your data. You can delete your account at any time from Your account.
2. Cancelling a paid plan
- You can cancel a monthly or yearly plan at any time in Plan & billing, in a few clicks, without contacting us. We do not ask you to call, email or chat to cancel.
- Your plan stays active until the end of the period you have already paid for. Nothing renews after you cancel.
- After that your organisation becomes read-only: your data is not deleted, and you can still see, export and delete it, or choose a plan again at any time.
- Plans renew automatically at the end of each period until you cancel. The renewal date is always shown in Plan & billing.
3. Refunds
Fees are paid in advance and we do not refund the unused part of a month or year when you cancel. We do refund in these cases:
| Situation | What you get back |
|---|---|
| We charged you in error, or twice for the same period | The full amount charged in error |
| We withdraw a feature you pay for during a paid period (Terms 3.2) | A pro-rata refund for the rest of the period, if you cancel |
| You object to a new sub-processor on reasonable data-protection grounds and we cannot resolve it (Terms 6.5) | A pro-rata refund of prepaid fees, if you cancel |
| Kritvia does not perform materially as described and we cannot fix it within 30 days (Terms 15.1) | A pro-rata refund of prepaid fees, if you cancel |
| You end the agreement because we materially broke it (Terms 18.3) | A refund of prepaid fees for the period after termination |
| The law requires a refund | What the law requires |
Extra AI-usage packs are used up as you go and are not refundable once added to your account, except when charged in error. Features shown as "Coming soon" on the pricing page are not part of any paid plan until they are released, so they are never a reason a plan was paid for.
4. How to ask for a refund
Email [email protected] (opens in a new tab) with "Refund" in the subject, from the address on your account, and include your invoice number. We will reply within 5 business days. If we approve a refund, we send it back to the payment method you used, through our payment partner Razorpay; banks usually show it within 5–7 business days. We issue a credit note for every refund.
Please talk to us before raising a chargeback with your bank. If you disagree with our decision, you can use the grievance process in our Privacy Policy or the dispute clause in our Terms.
5. Delivery
Kritvia is an online service; nothing is shipped. Your plan is active as soon as your payment is confirmed, usually within a minute, and your invoice appears in Plan & billing. If your plan is not active within 24 hours of payment, email [email protected] (opens in a new tab) and we will fix it or refund you in full.
6. Prices
Prices on our pricing page are in Indian rupees and are the full amount you pay. We are not registered for GST yet, so no GST is added. There are no other fees. Online payment for paid plans opens soon; until then, no one is charged.